Single Point of Contact (SPOC)
As illustrated by this map, ARL Transport LLC and its divisional companies operate over 40 terminal locations in large cities throughout the U.S. and Canada. SPOC coordinators can obtain rates from the appropriate terminal for spot pricing, bids, or additional capacity in certain markets in a realistic timeframe.
Terminals offer a wide variety of specialty services to include warehouseing, cross docking, and secure yards; others may have tri-axle equipment or focus on hazmat, liquor, electronics, or cross border work.
SPOC tracks and traces shipments to the point of delivery, assuring that a second set of eyes is watching over every shipment, every stop of the way, to its final destination.
Lines of communication are open 24/7 as all SPOC coordinators carry smart phones and are available after hours and on weekends.
Twice daily email blasters show additional capacity and available boxes for street turns.